Who should I see?

We try to keep our GP appointments for patients with more serious health problems.

Before you book an appointment to see a doctor, please consider whether an appointment with an alternative clinician eg. Emergency Care Practitioner, Nurse Practitioner, Practice Nurse or Healthcare Assistant might be appropriate. They can help you with a wide range of medical problems.

The emergency care practitioner (ECP) is an advanced autonomous clinician who has evolved from a background in para-medicine. They are registered professionals with the Health and Care Professions Council (HCPC). They hold academic qualification to at least level 6 (BSc) and have the skills and experience way beyond that of a traditional ambulance paramedic. They have knowledge in emergency, acute and chronic illness and are able to manage patients who were traditionally seen by doctors within a set scope of practice.  The role emerged out of changing workforce initiatives intended to improve patient access to care, investigations and treatment whilst offering a more holistic, accessible and responsive service for patients. Our ECPs offer pre-bookable, on the day urgent care surgery appointments and they also see patients at home if this is considered medically necessary by the duty doctor.

Our receptionists will ask a range of questions regarding the nature of your request in order for them to direct you to the most appropriate clinician.

Self care

If you have a cough, cold, headache or other minor ailment try treating yourself at home first. Find out more about treatments for common minor ailments here.

Please remember that self-care for common conditions can help free up our GPs’ time, making it easier to get an appointment when you have a more serious condition.

Your pharmacist can help too

Pharmacists are highly trained health professionals and can give you confidential health advice for a range of common illnesses and complaints.

Don’t wait for a GP appointment for coughs, colds, aches and pains. Just give your local pharmacy a call or drop in – there’s no need to make an appointment.

Your pharmacists can also help you decide if you need to see a doctor or nurse.

Find out more information about how pharmacies can help you here.

NHS 111

111 is the free NHS non-emergency number.

You should use the NHS 111 service if you urgently need medical help or advice but it’s not a life-threatening situation.

Call 111 if:

  • you need medical help fast but it’s not a 999 emergency
  • you think you need to go to A&E or need another NHS urgent care service
  • you don’t know who to call or you don’t have a GP to call
  • you need health information or reassurance about what to do next

Find out more information about how NHS 111 can help you here.

Accident & Emergency

A&E is for life-threatening accidents and emergencies only. Before you go there, ask yourself ‘Is it a real emergency?’

If not, please consider using other local health services before you visit A&E.