Patient Confidentiality, Privacy Notice and GDPR

How do we maintain the confidentiality of your records?

We are committed to protecting your privacy and will only use information collected lawfully in accordance with:

  • Data Protection Act 1998 and General Data Protection Regulation 2016
  • Human Rights Act 1998
  • Common Law Duty of Confidentiality
  • Health and Social Care Act 2012
  • NHS Codes of Confidentiality, Information Security and Records Management
  • Information: To Share or Not to Share Review

Every member of staff who works for an NHS organisation has a legal obligation to keep information about you confidential.

We will only ever use or pass on information about you if others involved in your care have a genuine need for it. We will not disclose your information to any third party without your permission unless there are exceptional circumstances (ie. life or death situations), where the law requires information to be passed on and/or in accordance with the new information sharing principle following Dame Fiona Caldicott’s information sharing review (Information to share or not to share) where ‘The duty to share information can be as important as the duty to protect patient confidentiality’. This means that health and social care professionals should have the confidence to share information in the best interests of their patients within the framework set out by the Caldicott principles. They should be supported by the policies of their employers, regulators and professional bodies.

If you are registered with a GP practice in England you will already have a Summary Care Record (SCR), unless you have previously chosen not to have one. It will contain key information about the medicines you are taking, allergies you suffer from and any adverse reactions to medicines you have had in the past.

Having a Summary Care Record can help by providing healthcare staff treating you with vital information from your health record. This will help the staff involved in your care make better and safer decisions about how best to treat you.

Click the links below to find out more or if you choose not to have a Summary Care Record you can complete the form to opt out. Completed forms can be taken to any of our surgeries.

SCR Patient Leaflet

SCR Opt Out Form

How we use your personal information

This Privacy Notice explains why the GP Practice collects information about you and how that information may be used.

Health care professionals who provide you with care maintain records about your health and any treatment or care you have received previously (eg. NHS Trust, GP Surgery, Walk-in clinic, etc.). These records are used to help to provide you with the best possible healthcare.

NHS health care records may be electronic, on paper or a mixture of both, and we use a combination of working practices and technology to ensure that your information is kept confidential and secure. Records this GP Practice hold about you may include the following information;

  • Details about you, such as your name, address, carers, legal representatives and emergency contact details
  • Any contact the surgery has had with you, such as appointments, clinic visits, emergency appointments, etc.
  • Notes and reports about your health
  • Details about your treatment and care
  • Results of investigations such as laboratory tests, x-rays, etc.
  • Relevant information from other health professionals, relatives or those who care for you

To ensure you receive the best possible care, your records are used to facilitate the care you receive. Information held about you may be used to help protect the health of the public and to help us manage the NHS. Information may be used within the GP practice for clinical audit to monitor the quality of the service provided.

Some of this information will be held centrally and used for statistical purposes. Where we do this, we take strict measures to ensure that individual patients cannot be identified.
Sometimes your information may be requested to be used for research purposes – the surgery will always gain your consent before releasing the information for this purpose.

Click the links below to find out more or if you are not happy for your information to be shared you can complete the form to opt out.  Completed forms can be taken to any of our surgeries.

Care Data Patient Leaflet

Care Data Patient FAQs

Care Data Opt Out Form

Risk Stratification

Risk stratification data tools are increasingly being used in the NHS to help determine a person’s risk of suffering a particular condition, preventing an unplanned or (re)admission and identifying a need for preventive intervention. Information about you is collected from a number of sources including NHS Trusts and from this GP Practice. A risk score is then arrived at through an analysis of your de-identified information using software managed by the EMIS Web clinical system, and is only provided back to your GP as data controller in an identifiable form. Risk stratification enables your GP to focus on preventing ill health and not just the treatment of sickness. If necessary your GP may be able to offer you additional services.
Please note that you have the right to opt out of your data being used in this way.

Medicines Optimisation

Accessing patient medical records in line with NHS information governance (IG) requirements is an essential part of the role of medicines optimisation teams.
There is a protocol that provides a framework for Medicines optimisation team (MO) members to access patient records for routine medicines optimisation operations not covered by more specific protocols and access agreements.
The protocol is used in conjunction with:

  • NHS Confidentiality Policy (NHS England, 2014)
  • North Of England Commissioning Support (NECS) Standards of Business Conduct procedure
  • NECS Information Risk Policy
  • Relevant professional codes of conduct and ethical standards
  • NHS IG requirements should be adhered to at all times.

The staff groups that are covered by the protocol are:

  • Medicines Optimisation Pharmacists
  • Medicines Optimisation Technicians

The legal basis for access to patient records is “that processing is necessary for the provision of a service / performance of a contract”, and the condition for processing specific personal data is “processing is necessary for provision of healthcare”.

Who are our partner organisations?

We may also have to share your information, subject to strict agreements on how it will be used, with the following organisations;

  • NHS Trusts / Foundation Trusts
  • GP’s
  • NHS Commissioning Support Units
  • Independent Contractors such as dentists, opticians, pharmacists
  • Private Sector Providers
  • Voluntary Sector Providers
  • Ambulance Trusts
  • Clinical Commissioning Groups
  • Social Care Services
  • Health and Social Care Information Centre (HSCIC)
  • Local Authorities
  • Education Services
  • Fire and Rescue Services
  • Police & Judicial Services
  • Voluntary Sector Providers
  • Private Sector Providers
  • Other ‘data processors’ which you will be informed of

You will be informed who your data will be shared with and in some cases asked for explicit consent for this happen when this is required.

We may also use external companies to process personal information, such as for archiving purposes. These companies are bound by contractual agreements to ensure information is kept confidential and secure.

Objections / Complaints

Should you have any concerns about how your information is managed at the Practice, please contact the GP Practice Manager. If you are still unhappy following a review by the GP practice, you can then complain to the Information Commissioners Office (ICO) via their website www.ico.gov.uk

If you are happy for your data to be extracted and used for the purposes described in this privacy notice then you do not need to do anything. If you have any concerns about how your data is shared then please contact the practice.

Cookies

Please find out more about cookies on this page.

Notification

The Data Protection Act 1998 requires organisations to register a notification with the Information Commissioner to describe the purposes for which they process personal and sensitive information.

This information is publicly available on the Information Commissioners Office website http://www.ico.org.uk

The practice is registered with the Information Commissioners Office (ICO).

Who is the Data Controller?

As your registered GP practice, we are the data controller for any personal data that we hold about you.

Data Protection Officer

The Practice Data Protection Officer is Paul Couldrey of PCIG Consulting Limited. Any queries in regard to Data Protection issues should be addressed to him at: –

Email: Couldrey@me.com

Postal: PCIG Consulting Limited

                        7 Westacre Drive

                        Quarry Bank

                        Dudley

                        West Midlands

                        DY5 2EE

Changes:

It is important to point out that we may amend this Privacy Notice from time to time.  If you are dissatisfied with any aspect of our Privacy Notice, please contact the Practice Data Protection Officer.

For a printable copy of the practices Privacy Information Leaflet, please click here. There is also a Children’s version, which can be found here.

Complaints

Should you have any concerns about how your information is managed at the Practice, please contact the GP Practice Manager. If you are still unhappy following a review by the Practice, you can then complain to the Information Commissioners Office (ICO) via their website www.ico.gov.uk